1. Return and Refund Eligibility
Since we specialize in customized and printed products, returns and refunds are only available under the following conditions:
- The product was damaged or defective upon delivery.
- The product received is incorrect or does not match your order.
- There is a printing error caused by us that differs from your approved design.
Returns are not accepted for:
- Customized or personalized items (unless defective or incorrect).
- Incorrect orders due to customer errors (e.g., wrong design, spelling mistakes, or incorrect specifications).
- Minor color variations due to screen resolution differences.
2. Reporting an Issue
To request a return or refund, please follow these steps:
- Contact Us within 5 days of receiving your order. Email us at help@praxcart.com with the following details:
- Order number
- Description of the issue
- Clear photos of the product and packaging
- Review & Approval: Our team will assess your request and notify you of approval or rejection within 5 business days.
- Return Instructions (if applicable): If approved, we will provide return shipping details (if required). The product must be returned in its original packaging.
3. Refund Process
If your refund request is approved, it will be processed as follows:
- Refund Method: Refunds will be issued to the original payment method (credit/debit card, UPI, wallet, etc.).
- Processing Time: Refunds may take 2 business days to reflect in your account.
- Partial Refunds: In some cases, partial refunds may be granted (e.g., minor defects that do not affect product usability).
4. Order Cancellations
- Orders can only be canceled before production starts. Once printing begins, cancellations are not allowed.
- If eligible, refunds for canceled orders will be processed within 1 business days.
5. Exchanges
- We only replace items if they are defective or incorrect.
- To request an exchange, contact us at within 5 days of receiving your order.
Shipping Policy
Effective Date: [Insert Date]
Welcome to PraxCart! We strive to provide fast and reliable shipping for all your printing needs. This Shipping Policy explains our shipping terms, delivery times, and associated charges.
1. Order Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Custom and bulk orders may take additional processing time, depending on order specifications.
- Orders are not processed on weekends or public holidays.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-5 business days | [free] |
| Express Shipping | 2-3] business days | [40] |
- Delivery times may vary depending on location, courier delays, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges are calculated based on order weight, delivery location, and chosen shipping method.
- Final shipping costs will be displayed at checkout before payment.
- Free shipping may be available on orders above 399 (if applicable).
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your order on our website or the courier service provider’s website.
5. International Shipping
- We ship to selected countries. International delivery times and charges vary.
- Customers are responsible for any customs duties, taxes, or import fees as per their country’s regulations.
6. Undelivered or Delayed Orders
- If an order is delayed beyond the estimated timeframe, please contact us for assistance.
- PraxCart is not responsible for delays caused by courier issues, natural disasters, or customs clearance delays.
7. Incorrect Shipping Address
- Ensure that the shipping address is accurate before placing the order.
- If an incorrect address is provided, we are not responsible for undelivered or lost orders.
8. Damaged or Lost Packages
- If your package arrives damaged or is lost in transit, please report it to us within 3 days of delivery.
- We will coordinate with the courier to resolve the issue and may offer a replacement or refund based on the investigation.
Contact Us
Questions: If you have any questions please contact us at:
Email: info@praxcart.com
Address: Bhimpur Bazar Hall Market,
741161 West Bengal, India